Help & FAQs
We're here to help.
Find answers to the most common questions about shopping, orders, delivery, returns and more.
Orders & Payments
How do I place an order?
Browse our sarees, add one to your bag or use Buy Now, then check out. If you haven't signed in yet, you'll verify your mobile number with an OTP first.
What payment methods do you accept?
We accept payments through Razorpay, which supports UPI, cards and net banking.
Is it safe to make payments on your website?
Yes. Payments are processed securely through Razorpay - Valsalya never sees or stores your complete card, UPI or banking details.
I didn't receive an order confirmation. What should I do?
Please check your email's spam or promotions folder. You can also view your order anytime in My Orders without needing the email.
Products
Are the colours in the photos accurate?
We make every effort to photograph and present our sarees as accurately as possible. However, colours may vary slightly depending on lighting, photography and your device's screen settings.
What fabric quality can I expect?
Fabric, work and other details are listed on each product page. Every saree is also personally inspected by us before it's packed and dispatched.
Will the saree I receive look exactly like the pictures?
We aim for it to closely match what's shown, though slight variation in weave, embellishment placement or colour is natural with handcrafted and dyed textiles.
Are Valsalya sarees manufactured by Valsalya?
Valsalya is a curated saree destination. We source our collection from selected manufacturers, weavers and sellers across India rather than manufacturing the sarees ourselves.
Delivery
How long does delivery take?
Delivery timelines vary by location. Enter your pincode on any product page to check availability, and you'll see an estimated delivery window at checkout.
Do you ship all over India?
Yes, we deliver across India using our logistics partner, DTDC.
Do you ship internationally?
Not yet — during this early phase, we only deliver within India. If you'd like a saree shipped outside India, please contact us directly and we'll see what we can do.
Do you charge for shipping?
Shipping is free on orders above ₹2,500. Below that, we charge a flat ₹99 per order, shown at checkout before you pay.
How can I track my order?
Once your order is shipped, its DTDC AWB (tracking) number is shown on your order in My Orders.
Returns & Exchanges
What is your returns and exchanges policy?
We accept a return or exchange only if your saree arrives damaged, defective or different from what you ordered, reported within 48 hours of delivery with an unedited unboxing video. See our Returns & Exchanges page for full details.
Account & Login
How do I create an account?
Enter your mobile number and verify it with an OTP - your account is created automatically. There are no passwords on Valsalya.
Can I sign in with Google?
Yes, you can continue with Google as an alternative to phone OTP.
General
Do you have a physical store?
No, Valsalya is available exclusively online, so you can shop from anywhere.
Care & Maintenance
How should I care for my saree?
Care instructions vary by fabric and are listed on each product page - please refer to those for the best way to care for your specific saree.
Still need help?
Our team is happy to assist you.
Mon – Sat, 10:00 AM – 6:00 PM (IST)