Our Returns Policy

At Valsalya, every saree is personally inspected before it's packed and dispatched. We take care in preparing each order so that it reaches you as expected.

Our return and exchange policy depends on the type of product you purchase.

Sarees: We accept a return or exchange request only if your saree arrives damaged, defective, or different from what you ordered, subject to the eligibility requirements below.

Gift Hampers: All hamper purchases are final. We do not accept returns or exchanges for hampers, and hamper purchases are not eligible for refunds, subject to applicable consumer-protection requirements.

For sarees, we do not accept returns or exchanges for a change of mind, sizing, or colour preference. Please review the product photographs, description and fabric details carefully before placing your order.

To be eligible for a return or exchange, all of the following conditions must be met:

• The saree arrived damaged, defective, or is different from what you ordered.
• You contact us within 48 hours of delivery.
• You provide a clear, unedited 360-degree video of the sealed parcel being opened for the first time. The video must show the packaging and the saree inside, without cuts, pauses or edits.

Claims without the required video, or where recording begins after the parcel has already been opened, may not be accepted under our verification process. This helps us verify the issue and review your request fairly.

These eligibility requirements apply to sarees only. Gift hampers are not eligible for returns or exchanges, subject to applicable consumer-protection requirements.

If your saree meets the eligibility requirements above, contact us within 48 hours of delivery with:

• Your order number
• The required unedited unboxing video
• A brief description of the issue

You can reach us through either of the following channels: WhatsApp at +91 99461 10418 or by email at contact@valsalyasarees.in. We will review the information provided and get back to you regarding your request.

Once we verify a genuine issue with a saree, we will offer an exchange for the same saree.

If the exact saree is no longer available, or you prefer not to wait for a replacement, we will issue a refund instead. Approved refunds will be made to your original payment method through Razorpay, typically within 5-7 business days of approval.

This exchange and refund process describes our policy for eligible saree orders. Hamper purchases are not eligible for returns, exchanges or refunds, subject to applicable consumer-protection requirements.

The following are not eligible for returns or exchanges under our standard policy:

• Change of mind after placing an order
• Fit, sizing or draping preferences
• Minor colour variations caused by screen displays or photography lighting
• Claims reported after 48 hours of delivery
• Claims submitted without the required unboxing video
• Gift hampers, which are non-returnable, non-exchangeable and non-refundable under our standard policy

Nothing in this policy is intended to exclude or restrict any rights that customers may have under applicable law.

Please review the product details carefully before placing your order.