Our Returns Policy

Every Valsalya saree is personally inspected before it's packed and dispatched. Because of that, we keep our returns policy narrow and straightforward: we accept a return or exchange only if your saree arrives damaged, defective, or different from what you ordered.

We don't offer returns for a change of mind, sizing, or colour preference — please review each product's photos, description and fabric details carefully before ordering, and use our pincode and delivery information to plan ahead.

To be eligible for a return or exchange, all of the following must be true:

• The saree arrived damaged, defective, or is not what you ordered.
• You contact us within 48 hours of delivery.
• You have a clear, unedited 360-degree video of the sealed parcel being opened for the first time — showing the packaging and the saree inside, with no cuts, pauses or edits.

A claim without this video, or where the parcel is shown already opened before recording begins, cannot be accepted — this video is what allows us to verify the issue and process your request fairly.

If your saree qualifies under Eligibility above, contact us within 48 hours of delivery with:

• Your order number
• The unedited unboxing video described above
• A brief description of the issue

Send these to us on WhatsApp at +91 89214 29596 or by email at contact@valsalyasarees.in. We'll review your request and get back to you.

Once we've verified a genuine issue, we'll offer you an exchange for the same saree.

If that exact saree is no longer available, or you'd prefer not to wait for a replacement, we'll issue a refund instead. Refunds are made to your original payment method through Razorpay, typically within 5-7 business days of approval.

• Change of mind after placing an order
• Fit, sizing or draping preference
• Minor colour variation caused by your screen's display or photography lighting
• Any claim reported after 48 hours of delivery, or without the required unboxing video